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Frequently Asked Questions
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Effective Date: June 11, 2025
This Privacy Policy describes how Vividreamore (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from vividreammore.com (the “Site”), or when you interact with us through SMS, WhatsApp, or any other digital channels.
1. Personal Information We Collect We collect both information you voluntarily provide and information collected automatically through technologies:
1.1 Information You Provide: - Name, email address, phone number, and shipping/billing address - Payment information (e.g., credit card, PayPal) - Comments, reviews, photos, or other content you submit - Survey responses, preferences, and feedback
1.2 Information We Automatically Collect: - Device data: IP address, browser type, OS, time zone, referring URL - Usage data: Pages viewed, actions taken, search terms - Cookies, web beacons, pixel tags (e.g., from Google, Meta)
We use Shopify and tools like Google Analytics, Meta Pixel, and other third-party cookies to collect device and behavioral data. For more details, see: https://www.shopify.com/legal/privacy and https://www.google.com/policies/privacy/
2. How We Use Your Information We use your personal information to: - Process orders and deliver products - Communicate with you (order updates, support, promotions) - Analyze usage and improve our website and services - Detect fraud and enforce our Terms - Personalize user experience and marketing - Send SMS/WhatsApp notifications if opted-in
3. Sharing Your Information We may share your information with: - Service Providers (e.g., Shopify, payment processors, logistics) - Advertising and Analytics Partners (e.g., Meta, Google) - SMS and Email Marketing Platforms (e.g., Klaviyo, SMSBump) - Legal Authorities when required to comply with law or to protect rights - Successors in the event of a merger, acquisition, or sale
We do not sell your personal information for money. However, some disclosures (e.g., ad personalization) may be considered “sharing” under certain privacy laws.
4. Behavioral Advertising We use tracking tools to serve interest-based advertising. To opt out: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads - Digital Advertising Alliance: http://optout.aboutads.info/
5. Text & WhatsApp Messaging Terms By providing your mobile number and opting into SMS or WhatsApp, you agree to receive: - Order updates and abandoned cart reminders - Promotions and marketing messages
Message frequency may vary. Message and data rates may apply. You can opt out anytime: - Text STOP to unsubscribe from SMS - Reply STOP or use built-in opt-out on WhatsApp - For help, text HELP or email cs@vividreammore.com
We use platforms like SMSBump or WhatsApp Business API to deliver messages. Your phone number may be shared with telecom providers solely for message delivery.
6. Your Rights Depending on your location, you may have the right to: - Access, correct, or delete your data - Withdraw consent for marketing - Object to data processing or request portability
To exercise your rights, contact: cs@vividreammore.com
7. Cookies & Tracking Technologies We use cookies to: - Enable website functionality (e.g., shopping cart) - Analyze site usage - Deliver personalized content and ads
You can control cookies through your browser settings or visit http://www.allaboutcookies.org
8. Data Retention We retain your personal information as long as necessary for the purposes outlined in this policy or to comply with legal obligations. You may request deletion by contacting us.
9. Security We implement reasonable security measures to protect your data. However, no system is 100% secure. Please use strong passwords and protect your credentials.
10. Children’s Privacy We do not knowingly collect personal data from individuals under 16. If we learn that we have, we will promptly delete such data.
11. International Transfers If you are outside the United States, your information will be transferred to and processed in the U.S. By using our services, you consent to this transfer.
12. Do Not Track We do not alter our practices based on Do Not Track (DNT) signals from your browser.
13. Changes to This Policy We may update this policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Site means you accept the changes.
14. Contact Us For any privacy-related questions, requests, or complaints: Email: cs@vividreammore.com
15. Additional Information for California Residents If you reside in California, you may have additional rights under the CCPA, including the right to: - Know what categories of data we collect and share - Request access or deletion of personal data - Opt out of “selling” or “sharing” of personal data
To exercise your rights, email: support@vividreammore.com You may also use the Global Privacy Control (GPC) on supported browsers.
We do not knowingly sell or share data of users under 16 years old.
Thank you for trusting Vividreamore with your personal information.