Warranty Policy

Effective Date: June 11, 2025

Thank you for choosing Vividreamore. We stand behind the quality of our products and offer a 24 months limited warranty on all eligible items purchased directly from vividreammore.com or authorized retailers.

Warranty Coverage

This limited warranty covers defects in materials and workmanship under normal use for a period of 2 year from the date of original retail purchase.

If a covered defect arises and a valid claim is received within the warranty period, Vividreamore will, at its discretion: - Repair the product at no charge, using new or refurbished replacement parts; or - Replace the product with a new or equivalent item; or - Refund the purchase price of the product.

How to Make a Warranty Claim

To initiate a warranty claim: 1. Email us at cs@vividreammore.com with your order number, proof of purchase, product serial number (if available), and a clear description of the issue. 2. Include a photo or short video demonstrating the defect. 3. Our customer care team will review and guide you through the next steps.

Do not ship any product back to us without prior authorization. Products returned without authorization will not be processed.

Exclusions

This warranty does not cover: - Products purchased from unauthorized resellers - Normal wear and tear - Damage caused by misuse, abuse, drops, or accidents - Damage resulting from improper use or failure to follow product instructions - Products modified or repaired by unauthorized parties - Products used with incompatible power supplies or voltages

Limitations

This warranty is valid only in the country or region where the product was originally purchased. It is non-transferable and applies only to the original purchaser.

Proof of purchase is required for all warranty claims. Product registration is not mandatory but is encouraged for easier support.

Contact Us

If you have any questions about this warranty or need assistance with a claim, please contact: Email: cs@vividreammore.com We are here to help you with any concerns related to your product’s performance.

 

We are proud to offer thoughtfully engineered beauty tools, and we want every customer to feel confident in their purchase. Thank you for being part of the Vividreamore community.